Homewood Suites By Hilton Baltimore

Very Good
Traveller Type: solo traveller
  : Room was very big and comfortable
  : Breakfast buffet could be better

Pleasant
Traveller Type: young couple
  : They hotel lost internet service and gave away our room. They put us on the other side of the hotel where the rooms were smaller. I was told my room would be comped due to the mix up.
  : The fact that they gave my room away, and the parking ticket machine was complicated and we received a parking ticket because of it eventhough we paid for parking.

Wonderful
Traveller Type: young couple
  : The staff was incredibly friendly, exceeding my expectations. Two staff members deserve special recognition: Kani who was the evening bartender and who also handled food orders. He was amusing, extremely solicitous and efficient—and—most importantly, he laughed at my husband’s inane jokes. We loved him. I can also give the same complements to Asia who worked the front desk. Please let them know how much we appreciated them and their helpful service.
  : The room was as expected in terms of space. However, the decor was a bit dated, and the wallpaper was peeling in several areas.

Poor
Traveller Type: family with young children
  : Liked the garden and the view of the garden.
  : It wasn’t clean The chairs in the breakfast area is not clean.

Very Poor
Traveller Type: family with young children
  : I booked, confirmed, and was CHARGED for their PREMIUM TOP ROOM (Panoramic Suite). After checking in, I walked into a room that was a single king bed room. They GAVE my room away, and were BOOKED UP! I had called them a week before, a day before and TWO HOURS before checking in to CONFIRM everything was good and okay! They said they would refund me (while I am standing there with two babies, pregnant, fiance unloading the truck, in-laws waiting to sit down and get ready for dinner, and fiance's sister. Then, I have to usher them all out of the 1bed king room, and front desk offers me a downgraded room. I HAVE PAID FULL PRICE for their top level room. After checking out, they billed me for a room I not only didn't stay in, but said they would correct it. Here it is two months later, and the manager tells me everytime we speak she will call me back and not ONCE ever has. They are very polite in tone and mannerisms, however, I want my money back. The manager, in contrast to the front desk telling me they were going to refund me, said she would only have me charged for the room we were forced to sleep in (after everyone driving from over 3-5 hours away and with babies). That room she said was half the cost of what I paid. Well, my accounts are negative, and it's hurting my finances and I have not received ONE CENT back. I have never had to take anyone to court before, but if this isn't ressolved soon, it will have to go there. WAYYYYY tooooo much money to SCAM me out of!!! Literally SCAMMED by a HUGE hotel. BEWARE!
  : I booked, confirmed, and was CHARGED for their PREMIUM TOP ROOM (Panoramic Suite). After checking in, I walked into a room that was a single king bed room. They GAVE my room away, and were BOOKED UP! I had called them a week before, a day before and TWO HOURS before checking in to CONFIRM everything was good and okay! They said they would refund me (while I am standing there with two babies, pregnant, fiance unloading the truck, in-laws waiting to sit down and get ready for dinner, and fiance's sister. Then, I have to usher them all out of the 1bed king room, and front desk offers me a downgraded room. I HAVE PAID FULL PRICE for their top level room. After checking out, they billed me for a room I not only didn't stay in, but said they would correct it. Here it is two months later, and the manager tells me everytime we speak she will call me back and not ONCE ever has. They are very polite in tone and mannerisms, however, I want my money back. The manager, in contrast to the front desk telling me they were going to refund me, said she would only have me charged for the room we were forced to sleep in (after everyone driving from over 3-5 hours away and with babies). That room she said was half the cost of what I paid. Well, my accounts are negative, and it's hurting my finances and I have not received ONE CENT back. I have never had to take anyone to court before, but if this isn't ressolved soon, it will have to go there. WAYYYYY tooooo much money to SCAM me out of!!! Literally SCAMMED by a HUGE hotel. BEWARE!

Good
Traveller Type: group
  : Great location, great value. Centrally located & walkable to many different attractions that most out-of-towners are going to be visiting. There is a Starbucks attached to the lobby as well as them having free coffee.
  : The rooms were dated. The wood laminate floors were peeling, the pull out couch was stained and had long seen better days. The carpet in the bedroom was questionably clean. The refridgerator had a laughably large dent that looked like it had been dropped.

Very Good
Traveller Type: family with young children
  : The breakfast was good and staff very friendly. Used actual plates and silverware. Nice touch. Location was close to the harbor and close enough to Camden Yards that we could walk to the ballgame. Room was clean and nice having two TV's. We were on the 8th floor and were amazed at the natural area complete with sidewalk, gardens and even a small water fall on the roof. We enjoyed the view from the wall overlooking the street below and the expansive view of that part of Baltimore.
  : We arrived after dark, so that made it a little difficult to find the parking deck we needed to get to as signs were not available to direct us. That's about it.