Holiday Inn Express & Suites Houston East - Baytown an IHG Hotel

Poor
Traveller Type: family with young children
  : I like to stop at first the breakfast is awesome
  : They charged me $100 to my card for no reason and now I'm negative on my cash app which I can't get and will not give me no reason why hopefully you resolve this issue

Very Poor
Traveller Type: family with young children
  : Na
  : It was for my daughter birthday she wanted to swim We got a room.checked the pool . It was merky so we checked out right away

Fair
Traveller Type: family with young children
  : We have stayed at this property before and enjoyed it so much we extended our trip. The last time we stayed it was so clean and nice. This time could not have been more different.
  : The second you walked in smelled moldy. Our room wasn’t ready, we were early so that was understandable. But even when it was check in time, it still wasn’t ready. The front desk staff said the cleaning staff hadn’t even started cleaning the room. She offered a king suite with a pull out sofa. She was very friendly about it. I accepted because we had been at a water park all day and we were tired. Our room however, was dirty and smelled horrendous. I knew they were booked so there wasn’t any other rooms available. So we just dealt with it. Then around 8:30pm the fire alarm in our room went off. I have never in my life heard a sound so extremely loud. It scared all of us and my children started screaming. I went to call the front desk and realized we didn’t have a phone in our room. So I used my cell to call the front desk. She had let me know it was a malfunction and hopefully it wouldn’t happen again. She said she was about to call us but then I let her know we didn’t have a phone in the room. She was shocked by this and said she would bring us one but never did. Our AC wouldn’t go over 72 also. Then around 6am the smell of weed or vape pen woke me up. The smell by our front entrance and door was insane. So strong that it woke me up! I woke up my family and we quickly got dressed and left the room. I also told the front desk staff about the smell. The worst part however was when we went outside to our truck. There was a man that was at the hotel the night before, and I guess he must have slept in his truck. When I went to get my children in the truck, I noticed the man did not have a shirt on and also had his privates exposed!!! I was in complete shock. We got in our truck and left. We will never return to this property.

Fair
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : I love how if there is a problem it’s taken care of. Love the cleanliness
  : As long as I am not on first floor I am happy. As that floor was very loud. When I asked for another floor they moved me immediately and were so kind.

Wonderful
Traveller Type: solo traveller