Inn at Kampfires

Very Poor
Traveller Type: Business Traveler
  : DO NOT USE BOOKING.com to stay at this Kampfires Inn. If you need to cancel after the *first day* you made your booking, you are charged full price. I discovered that we needed to cancel 10 days before our stay. The confirmation email I received from the Inn the day I booked said "A $25 cancellation fee applies to all cancellations Deposits are refundable, less a $25 cancellation fee, up to 5 days prior to check-in date." I called that day to confirm that they had received my booking.com request to cancel and the gentleman on the phone confirmed that I was cancelling for $25 which seemed reasonable. However, I kept receiving notices that my booking was confirmed. I called the inn, and the friendly person on the phone, Crystal, let me know that I needed to call Booking.com. I called booking.com, and they said the inn had to respond to their message. Rinse and repeat for the next 10 days, until finally I got a text from the owner stating, "We are not waiving the $275. That is what she agreed to at booking. If she wanted a $25 cancellation fee she should book direct. This is the consequence of booking via a 3rd party." I'll take the $275 lesson from the owner, Amy, despite the fact that the answer contradicted the information the Inn sent and the time and effort it took to get a straight answer. Never using Booking.com again.