The Baltic Hotel

Good
Traveller Type: young couple
  : The staff were awesome! Friendly, helpful, and acommodating. The communication before and during our stay was great (texting, prompt responses on Booking.com, a real person answered the phone when I called). The front desk is staffed 24/7. They offer baggage hold. The free bagels and coffee in the morning were lovely. The location is convenient. The room was clean.
  : I was not aware there would be cleaning services so we came back to our room all cleaned up. They did a great job but normally I would opt out of this service (there wasn't a DND hanger or anything so I presumed it wasn't a service offered). The breakfast situation is good and free but it could be much better with a couple small adjustments to make it a better/smoother experience when there are many people down there (bigger plates, pre-cut bagels or a real knife, quicker toaster - or more toasters, a table to eat at vs just the couch, etc.). Our rooms had a stand alone AC unit connected through the window (there was an HVAC control panel on the wall so presuming it was just broken in our room). This was fine for us, especially since they acommodated an early check-in and we only slept in the room, but we would have requested a different room if we arrived at the normal check-in time. I would stay here again for the price point.

Very Good
Traveller Type: young couple
  : The staff was very friendly and helpful. The bed was comfortable and the room was clean
  : The morning of our trip we got a text from the hotel stating that if we had any questions to text them. When it became apparent that traffic was much lighter than expected, we texted to see if we could check in early. We never got a return text. Finally, we had to call from the road. We were able to check in early.