The Williamsburg Hotel

Very Good
Traveller Type: young couple
  : I love the style decoration , rooms , smell , etc its wonderful
  : It was a bit strange, the woman in front lobby wasn’t very explanatory or efficient. She forgot to have me sign the paper for the companion dog, and she gave me a room that wasn’t the one I had chosen on Booking.I have to spoke with the manager, and at first, she tried to convince me that those were general photos when I know I always choose the room according to the photo. She told me there were no more rooms available because they were all booked. I told her to give me my money back and I would leave. When I said that, she told me she would give me a room like the one in the photo and offered me two welcome cocktails. What I don't understand is why she first tells me one thing and then another (although I appreciate her attention). Then they gave me the key to change my luggage to the new room (they never offered to have the bellboy help me). In the room transfer process, I forgot the key to the previous room with my things inside. I told the cleaning lady, who was right there and saw me come and go several times, and she said she couldn’t open the room. Wich I don’t understand if she saw me , I had to go back down to request a new key. The woman at the desk gave me the wrong key( again, another mistake ) and I lost about two hours in the whole process.My stay was only for one day, which I couldn’t enjoy much because the pool, losing time resolving these issues. I feel that they need to be more attentive and efficient. It’s a very beautiful hotel of VERY high quality, and the staff should not ruin the experience for guests.Thank you

Fair
Traveller Type: solo traveller
  : Location is prime - WIFI is really good - and has comfortable working stations with plugs.
  : My room had a broken low quality curtain - the smell of the room was so intense from cleaning products that it was not the best. Just quality overall of things wasnt the best. For the same price wouldve much rather stayed at the Hoxton.

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: young couple
  : Great location, stylish, comfortable, love that our room had a balcony and the pool was a lifesaver on hot days.
  : The Sunday pool party meant there were 100s of non-guests using the space - noisy, crowded, not enjoyable! The $35 resort fee was supposed to give $15 food/drink credit but when we arrived were told it was only for dinner in 1 restaurant. Also supposed to give free use of Citi bikes but despite using the code provided we were charged. When I complained at reception all I got was a shrug.