Holiday Inn Express and Suites Tonawanda Buffalo Area By IHG

Very Good
Traveller Type: family with young children
  : Rooms were clean
  : Lot of breakfast items got over before 8, people staying were hoarding items in their bag, There should be strict no bag policy, eat as much while you are there, it's understandable if you are taking 1 or 2 muffins or milk for kids to eat later.

Very Good
Traveller Type: group

Very Good
Traveller Type: family with young children

Good
Traveller Type: family with young children
  : Manager is approachable to solve any issue. Kids love Swimming pool.
  : The gentleman in the check in made duplicate charges on my credit card. He caused inappropriate distractions to my trip. The staff In the morning fixed after taking some time to figure out what he had done earlier.

Poor
Traveller Type: family with young children
  : Breakfast
  : Room was dirty and not stocked

Wonderful
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : Location, breakfast
  : Not clean, absence of stay over service

Very Good
Traveller Type: review category business travellers

Disappointing
Traveller Type: young couple
  : The location was excellent. Facility was ok but very expensive for the quality.
  : We were told upon arrival that our room was equipped with an "energy saving" feature and that the two light switches just inside the door needed to remain on at all times. I didn't think this was a big deal. When it was time to go to bed, I turned off the switch that controlled the light in the entry way. That same switch turned off all the electrical outlets in the room rendering my CPAP machine, wife's heating pad and phone chargers useless. I cannot sleep without the CPAP and I like to sleep in the dark so leaving the giant entry light on was not a good option. We got very little rest and made this a very unpleasant experience that I have never had before. Stop telling the customers that BS story about your "energy saving" feature and call an electrician to wire this room correctly.

Wonderful
Traveller Type: family with young children
  : It was clean! Staff was friendly and helpful! The price was decent.
  : I was little bummed with the breakfast. It was a busy weekend. But my husband was the only one who got to eat. The food was all gone when the rest of us tried to eat. He said it was good food.