Hampton Inn & Suites Chicago-Downtown

Pleasant
Traveller Type: family with young children
  : Nice location. Good front desk staff.Rooms were spacious Breakfast for all was nice, and helped save some money otherwise spent on room rates
  : We reserved and paid for two king suites and they gave us one plus a king room. Had I not complained we would have ended up with those rooms and I would have paid $75 more per day for nothing. When confronted the polite front desk staff confirmed that they knew we had reserved these rooms and allowed us to move on day two to the king suite paid for. We did not get compensation outside an apology. I was OK with it as the rooms were nice regardless but not that they tried to slip it by us without comment. Hair dryer did not work. Rooms were not so comfy although spacious. Furniture a bit cheap.A bit challenging to get valet parking as it was busy and no one was around when when we arrived. We parked ourselves as our car was too big.