Quality Inn Crossville Near Cumberland Mountain State Park

Very Good
Traveller Type: review category business travellers

Fair
Traveller Type: family with young children
  : Need more options for breakfast...I was there for my grandsons baseball games at the State championship and the day my reservation ended I went to the desk and asked if I could get a late checkout and if we win id like to extend my stay for an extra day she said that I could do that. We lost so I called her at about 10 minutes after 10, just like the other parents did that she let them get the late checkout, but when I called she said she couldn't give me the late checkout because she went ahead and booked the room for the extra day at 7 that morning. She doesn't need to be worried about me ever staying there again because I won't ever!!! Instead of me traveling back with his team my grandson and I was forced to travel alone or lose the money that she charged me and that wasn't an option at the time. Im disabled and only get SSDI so instead of losing $15(for late checkout) I would have lost over $125. So NO I was not satisfied especially when the night clerk told me she could of cancelled it and not charged me but for the late checkout.
  : Have the clerks more noligable, and refund my money!! Because she should of never checked me in at 7am when she was just supposed to check me in after I let her know if I would be staying another night