City Express by Marriott Danville

Fair
Traveller Type: solo traveller
  : The bed was firm and good. The breakfast was adequate.
  : The room was very humid when I arrived but got better slowly after I turn up the A/C. There was no elevator working so I had to lug bags up stairs.

Disappointing
Traveller Type: family with young children
  : The front desk.. I requested a late check out from the beginning of my check-in. I was on a business trip. The first clerk stated it was noted. But GM would be in. In the morning to confirm. GM didn't show. The morning clerk at 7am. Would not greet me. or be cordial. Nor acknowledge the late check out. Completely SNAPPY. And CLEARLY did not want to communicate ANYTHING. Treated me u unprofessional and bothered by my existence. Would not allow me to purchase room for another night. Because they were completely booked SUPPOSEDLY. at 10am BEFORE check out time! was at my door to force my guest to vacate room. My guest waited in lobby for 3.5 hours. I checked back later and the hotel was NOT SOLD OUT. as front desk morning person stated...Maybe. It was the boyfriend otp with her arguing yelling and screaming that resulting in her rude treatment of me and my guest.

Disappointing
Traveller Type: family with young children
  : I got there on Saturday night to find out that the elevator was broke and they had my mother and I on the third floor. Prior to me arriving there I spoke with the front desk representative 2X. I was even on the phone with her when I was booking my room through Affirm. Not once did she say the elevator was broken because I would not have stayed there for $384. With no elevator to get to the third floor with my handicap mother. We get to the room and it’s so dark. The phone was broke, the box on a plug was also broke. No garbage bag in the trash can and we paid $300+ dollars. The young lady at desk at night when we arrived stated that we would get a discount for all the inconvenience and plus my mother was a senior citizen. We had govt and aarp discounts. We were told that it would cost us $309 only to find out it was all a lie. That’s what the morning representative stated as she refused to give me a receipt because she said it was done through third party. Bottom line I paid 5⭐️ money for 2⭐️ service. Absolutely horrible

Very Good
Traveller Type: young couple

Fair
Traveller Type: young couple
  : The food that was served was hot. The coffee was good.
  : It was advertised that turkey sausage would be served the following day/morning. However, our only options were carbs. The hallway smelled horrible. The carpet had a stale smell. When my husband and I initially go to the room and inspected it we found that feces were on the toilet!!

Very Poor
Traveller Type: young couple
  : The staff was super nice
  : I ended up contacting a bacterial infection no doubt from a poor cleaning of the room

Very Poor
Traveller Type: young couple

Disappointing
Traveller Type: family with young children
  : Location pool for the kids. Staff was great
  : Roaches

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children