InTown Suites Extended Stay Decatur

Very Good
Traveller Type: solo traveller
  : The staff was really kind and helpful every step of the way!

Very Poor
Traveller Type: Business Traveler
  : The ease of access to places and events
  : The check in and out policy. They do not clean the rooms as advertised. 3 weeks with no room service. Toilet didnt work and wouldnt get fixed.

Very Good
Traveller Type: Solo Traveler
  : The staff was really kind and helpful every step of the way!

Poor
Traveller Type: young couple
  : The area it was located. Close to all shopping. Good thing since there was nothing in the room there site said was there.
  : Everything with the hotel. No supplies as stated on web. Rooms look nothing like pictured. Dirty floors, bathroom, countertops and bed looked like someone was already sleeping in it. Shower faucets not attached to the wall with no water pressure. Had to turn off water to toilet each time used due to leak. Sign at desk says 318.00 for the week. I was charged 470.00 for the week. When asked was told that that's for the monthly rate. Asked for clean towels and was told there's a laundry for guest to use. You can wash the ones in your room and take them with you when you leave. Who does that? Also was told that if wanted better service should go next door and pay 100.00 more. She also said that once paid there is absolutely no refund. My trip ended costing so much more then expected and left a day early. Very disappointing.

Very Poor
Traveller Type: review category business travellers

Poor
Traveller Type: Traveling as Couple
  : The area it was located. Close to all shopping. Good thing since there was nothing in the room there site said was there.
  : Everything with the hotel. No supplies as stated on web. Rooms look nothing like pictured. Dirty floors, bathroom, countertops and bed looked like someone was already sleeping in it. Shower faucets not attached to the wall with no water pressure. Had to turn off water to toilet each time used due to leak. Sign at desk says 318.00 for the week. I was charged 470.00 for the week. When asked was told that that's for the monthly rate. Asked for clean towels and was told there's a laundry for guest to use. You can wash the ones in your room and take them with you when you leave. Who does that? Also was told that if wanted better service should go next door and pay 100.00 more. She also said that once paid there is absolutely no refund. My trip ended costing so much more then expected and left a day early. Very disappointing.

Very Poor
Traveller Type: review category business travellers
  : Absolutely nothing.
  : The first room I was in did not have a working shower. The kitchen walls and outlets were covered in grease and food. There were holes in the dressers and dirt under the TV. The second room was ok but still dirty and definitely not worth the money they charge. Plus you get one set of towels and have to provide your own toilet paper. It's similar to a run down apartment complex rather than a hotel. The majority of the people live there as a full time residence. The people above me had kids and it sounded like they were about to jump through the ceiling.

Very Poor
Traveller Type: Business Traveler
  : Absolutely nothing.
  : The first room I was in did not have a working shower. The kitchen walls and outlets were covered in grease and food. There were holes in the dressers and dirt under the TV. The second room was ok but still dirty and definitely not worth the money they charge. Plus you get one set of towels and have to provide your own toilet paper. It's similar to a run down apartment complex rather than a hotel. The majority of the people live there as a full time residence. The people above me had kids and it sounded like they were about to jump through the ceiling.