The Tides Ocean Luxury Suites

Poor
Traveller Type: Business Traveler

Very Poor
Traveller Type: Family with Young Children
  : Unfortunately nothing. Unless you're someone who wants a large kitchen to cook in while on vacation.
  : The arrival was that of an air BnB not a hotel experience. The air BnB experience is not a bad one if you expect it. While Jose was nice, it was a bit strange 'following' him to pay for parking, then to go get the keys to the building (from an area that looked like a service delivery entrance), then to park, and then to our room. The room had an awful smell upon entering while for the most part looked clean. The worst part was the description of the sleeping accommodations were misleading. It said it had 1 king, and 2 twins. We saw 1 King and 1 twin. We thought maybe the other twin was one of the 2 sofas in the living area. It was not. Also, there is no assistance with luggage. You have to go to the front desk to get a key. You have to leave them your license while you go unlock a luggage cart, load your luggage, take it through a loading area, and up a cargo elevator.

Poor
Traveller Type: Business Traveler
  : Beach proximity
  : I booked a Garden View and they placed us in a Parking Deck View room. We were literally 3 ft next to the multilevel parking deck. DO NOT BOOK GARDEN VIEW! After complaining about this false advertisement, they had the audacity to say if we looked straight down and youll see the grass. I mean, if we looked straight up, wed see the sky. Why not call it the Sky View? On top of that, the apartment was not cleaned. There was garbage, cigarette ashes, among other gross things that just screamed COVID party. After speaking to someone about it they said they would move us to another room for the inconvenience. Unfortunately, the very next day they called me to say that I needed to go back to the Parking Lot View room, because they rented the room out to someone else. I was so disgusted by the service that I checked out. They would not refund me for the remaining 2 days that I did not stay there. After filing a complaint with Booking, they managed to get the cleaning fee back. Which is something the property shouldve already offered to do to begin with. Avoid this property! It is not worth it.

Poor
Traveller Type: Family with Young Children
  : Building location
  : I payed for a garden view, and I got a balcony with a parking lot wall view with a door that couldnt be open. No view at all. Poor cleaning. There where lots of ants in the kitchen and a leftover container in the refrigerator.