Horseshoe Bay Resort

Very Good
Traveller Type: group

Good
Traveller Type: family with young children
  : We loved the location, the view, the pools, and the resort overall. It was beautiful and we will be coming back. The staff at the hotel pool were the best. Very attentive. Loved the activities for the kids and the birds. Our kids had a wonderful time and we loved that everything was within a short distance.
  : The staff at J's and the Waterfront did not meet our expectations. Our server at J's was very kind but didn't write down our order and kept bringing the wrong items. She gave us no time to look at the menu or explain anything to us. Kept asking you aren't ready yet? The bar was disappointing. We had ordered a skinny margarita. They poured sweet and sour mix into it. By no definition is a skinny margarita made with mix. We asked them to remake it and they did but charged us because and told us it was because the mistake was not there's but ours. This happened on 7/17 around 10pm. At Waterfront, we walked in and the hostess just stared at us. We said hi and nothing. Then he just asked how many. We were told we would need to wait 45 minutes which was odd because Open Table had plenty of open spots. There were plenty of open tables and people who arrived after us continued to be seated. I realize they might have had reservations and the restaurant was probably short-staffed but it just left us standing there feeling like we weren't welcomed. While we waited, we went to the bar to get a drink and were just ignored. We stood there and a waiter finally asked us if we needed anything. We asked if we could sit at the open table at the bar while we waited. He told us no but we could go downstairs and downstairs where there wasn't anyone else. Just an odd response. We just stood there like huh? And we just sat at the bar. I guess you want a family of 5 sitting at a bar taking up space from everyone. It took 10 min before we were asked what we wanted to drink. Once we were seated we had to ask for silverware with our meal. It was a bit of a bumpy start but then things went well in the end. Band was amazing. Sever was kind and helpful. I would just say that it's important to set a good first impression because we were close to leaving. Glad we didn't, the food was great.

Pleasant
Traveller Type: young couple
  : The staff at Horseshoe Bay is wonderful. Every person we dealt with was helpful, professional and friendly.
  : I guess you wish to cater to rich people, but for us the cost of EVERYTHING at the resort was shocking. We basically spent $1000 for a nice hotel room, with nothing included. We have stayed in nice MOTELS for $150 per night where a really great buffet breakfast was offered at no charge. I guess if money were no issue, Horseshoe Bay would be a great place to stay. Unfortunately, for us that is not the case.