Fairfield Inn & Suites by Marriott Houston Humble

Very Poor
Traveller Type: family with young children
  : The staff at the front was rude. A black woman was extremely rude to me and another guest. I signed out of the hotel and asked them to keep my suitcases until the evening when I find another hotel. Upon returning at night my suitcases were not locked in a closet. They were in the room behind the front desk. I asked for my gallon of milk that could not fit in the fridge in my room. It was kept in the fridge in the kitchen unopened by me. The black woman started to argue with me while she was getting my milk. I stepped back and did not want to hear her speech. That day the cracked mirror in my room had pieces of the mirror fell on the carpet. I had to vacuum and pick up the glass from the mirror. I was put in that room with the wall mirror that was already cracked, The room on the other floor had a toile that should fit an elongated toilet seat, Instead they put a circular toilet seat on top of an elongated toilet. I stayed in that room for one day and asked for another room. I was then put in a room with a broken cracked wall mirror, I was not given any compensation for me the paid guest vacuuming up the broken glass. Instead I was verbally told off and threatened to call the police on me when I was leaving the hotel at night. i had signed out the hotel and went to find another one. I found a room at the Hampton Inn next door. I had to meet with my real estate agent in Tomball Texas. I returned at night just to get my suitcase, The employee then placed my gallon of milk on a seat outside of the hotel and then went inside and locked the top of the hotels glass door. She threatened to call the police. I signed out and was just getting my suitcase. My son said that day the same employee had an argument with the same woman. It was in the afternoon and that woman got her suitcase and checked out of the hotel. This was at the end of June.