MainStay Suites Louisville Jeffersontown

Good
Traveller Type: group

Fair
Traveller Type: young couple
  : Location was great! Quiet environment.
  : Furniture needs a very good cleaning. The kitchen had no supplies. There was no extra toilet paper therefore you were required to ask front desk staff.

Poor
Traveller Type: family with young children
  : Nothing comes to mind.
  : The room had a smell like a musty old cigarette stink. It was very worn and old. Doors were damaged. The fridge was LOUD - making all sorts of noise. Zero hot water - we all had to take cold showers. When checking in the staff seemed inconvenienced by our presence. And lastly, we wanted to use their EV charging stations (the biggest reason we stayed there) but they were ALL blocked by non-EV cars (and yes, there were other parking spots available).

Very Poor
Traveller Type: group
  : staff was rude preyed on me as a woman . hustled 50$ from me
  : staff dishonest

Very Poor
Traveller Type: family with young children
  : We chose this property because it had a separate bedroom. We could keep our child separate from us while we slept. As well as a kitchen. The staff here were very nice.
  : We have an extremely bad experience. This isnt a particularly cheap place. We are a family consisting of husband, pregnant wife and 8 year old daughter on vacation. We chose a non smoking room. The room smelled heavily of smoke. We found half burnt cigarettes under the couch. The whole place reeked of nasty dog and dirty people sweat. The kitchen had a bunch of dirty dishes in it and not enough utensils to actually cook or clean anything. The front desk listed a bunch of appliances we could “borrow”. We bought some food to cook specifically needing one of these (an airfryer) and even asked about it before we bought the food only to come back and find out they dont have one. They said it was stolen, which in my opinion should be replaced or taken off the list. We found a dirty thong, stained with bodily fluids behind a chair we used to sit on while we ate. With all this we attempted to make it work, we opened the windows and the staff was accommodating with removing the dirty dishes and providing us with clean ones and on the second night out of 5 nights we were woken to a very faint alarm sound. We peaked outside the door to see if it was someones phone alarm and it was a fire alarm. Fire department evacuated people at about 1am due to someone passing out and whatever he was smoking made the fire alarms go off. So at this point with my family, the place is unsafe. We are unsure if it was drugs but i dont want this near my family. The stink and disgusting state of the room was unacceptable. We did speak to the manager after leaving 2 days into our 5 day stay and he was very kind and apologized, claiming they were TOO BUSY TO CLEAN THE ROOM BEFORE RENTING IT TO US and gave us a full refund.

Good
Traveller Type: review category business travellers
  : It was close to Valhalla Golf Club and lots of restaurants within walking distance.
  : The hot water was off and on again. Did not like waking up to a cold shower.

Very Poor
Traveller Type: family with young children
  : The location was decent but other than that nothing!
  : The smell of cigarette smoke, animals and chemicals were too much for us to even stay. We had to leave immediately because they were so strong and my husband gets severe migraines. Plus the conditions of the property were in need of repairs and cleaning.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: family with young children
  : The manager Steven is very professional.
  : Nothing

Wonderful
Traveller Type: with friends