Best Western Gen X Inn

Good
Traveller Type: family with young children
  : Close to things we wanted to do

Very Poor
Traveller Type: solo traveller
  : It was close to the hospital so I could go see my brother.
  : On July 8, 2024, the power went out in the hotel at 9:45 and didn’t come back on until 5 am the next morning. When I looked out the window, the street lights and other buildings next to the hotel had power. I as unable to call downstairs to see what the problem was. I have to wear a CPAP at night so needless to say, I didn’t sleep at all. When asked, The hotel did not offer any explanation as to what happened except the power went out. I felt this was unacceptable and I shouldn’t have been charged for my stay. Others in the hotel left during the night.

Wonderful
Traveller Type: family with young children

Good
Traveller Type: review category business travellers
  : staff was helpful. friendly
  : just the distance and no easy access to public transportation

Very Good
Traveller Type: young couple
  : The room was a good size
  : The breakfast wasn’t the best but the coffee was good

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: review category business travellers
  : The staff was exceptional. While we were there an elderly gentleman fell outside the door coming into the building. The man behind the counter (seemed to be of Indian decent) ran to help the man and we brought him inside and got him sat down. The exceptional employee then immediately got a first aid kit and helped clean up the man where he hurt himself during the fall. Never in my life have I seen this type of care at a hotel. This man should be a nurse! Very kind. The woman that checked us out was so nice and the woman that made breakfast greeted every single person with a "Welcome to breakfast!" The staff at this hotel was the best I've encountered in a very long time. Well done staff. Well done manager! I met her and you can tell she leads by example!
  : The room was very clean and cozy but the only negative was a small tear in the carpet. For the price of this room, you should repair things like this. Hardly any complaints though.

Good
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : The rooms are clean and comfortable with a fridge and coffee machine.
  : We struggled to find somewhere to eat the first night but whilst looking for a supermarket came across the main eating area, would be great if this was communicated at check in.

Very Good
Traveller Type: young couple