Extended Stay America Suites - Memphis - Germantown

Very Good
Traveller Type: family with young children

Poor
Traveller Type: young couple
  : Shower
  : Roachs in room and unpleasant odorAir conditioner worked fineNo utensils Entrance card didn’t work several times and had to call wife to come open door

Very Good
Traveller Type: family with young children
  : It was clean
  : A little warm

Wonderful
Traveller Type: solo traveller
  : It was quiet and clean
  : N/A

Very Good
Traveller Type: with friends

Very Poor
Traveller Type: review category business travellers
  : Attempted to check-in but the wi-fi at this location was not working. I waited 30 minutes before noting that I had until 6 pm to cancel my reservation. I attempted to cancel my reservation with the receptionist and was told I was unable to do so but had to go through Booking.com. I attempted to cancel my reservation through Booking.com but was not given the option as it was the day of check-in. Having driven for 7 hours that day I did not want to wait until the wi-fi was fixed as it sounded it would be a while. I ultimately made a reservation at another location, for less money, and closer to the downtown area. However, I am still awaiting a refund. I have since had to open a dispute with my credit card company. While I am happy I was able to use Booking.com for alternative accommodations, the time it is taking them to correct this situation is frustrating to say the least and has me looking at alternative means of booking travel in the future.

Poor
Traveller Type: family with young children
  : Cockroaches in the room, Smelly room, door wasn't getting locked!

Very Good
Traveller Type: young couple
  : Thanks to Teresa and the other managers for working with us. Also thank you to the janitorial and housekeeping staff. My Yorkie loved everyone and even the other guest..
  : We had a bug problem. I did asked for pest control but no one come. Also had my vehicle broke in ( please do not delete or edit this).