Luau II 6526

Very Poor
Traveller Type: Family with Young Children
  : Once we got into the room it met minimal expectations.
  : The 'private' beach was packed with people on almost every free foot of sand near the water. The room which was reserved was not available. It took hours to get into a room. Customer service immediately notified me, awkwardly, that we would have an "unpleasant conversation" before looking up my booking. Afterword, we spoke with multiple couples who had an identical issue. Unfortunately, one was charged an extra 200 for their room. We were charged extra for our room, too. The pool was ice cold--- during the height of tourist season! The drink area marketed on the site was not open. There was a dangerous balcony for young children. We no longer felt like vacationing due to all of the concerns. We only stayed for two nights of this nonrefundable booking, and the company did not take any responsibility for the demise of our vacation time. Not to worry, we have a lawyer who has a blast with such complaints. They will have to attend to this dispute & hopefully many others (until they become wise enough to service guests)!!!!

Wonderful
Traveller Type:
  : Location was a little further from main attractions than I realized. But the proximity to the beach was great.

Wonderful
Traveller Type: Traveling as Couple
  : Loved the beach access, pool, close enough to resturaunts!
  : I wish we had more maps, direction to pool, beach. It was a little confusing at first.