The Historic Cavalier Hotel and Beach Club Autograph Collection

Disappointing
Traveller Type: Traveling as Couple
  : The lobby is nice.
  : The first time we went to the Cavalier, we were so impressed with the service and enthusiasm of the staff that it made up for over priced stay. This last time was a disappointment. We carried our own luggage from the car with no help from the staff. The waitress at Becca's didn't know what Grand Marnier was and came to the table with two drinks that looked like margaritas. When we then explained what the after dinner drink was, she came back with a thimble size amount and we were charged $17 for the drink. When it was delivered, we noted how little was in the glass and made a comment and she said "Oh, did you want a double?" We ordered a bottle of wine with dinner and when she showed up with the bottle she noticed there were no glasses, she set the bottle on a ledge behind our table and told us she would be right back. I then saw her delivering food to other tables and walking all over the restaurant. She finally came back with two glasses and made some type of apology. Then the next morning when we were having breakfast I told the waitress that we had paid for breakfast in our room package and she asked where were our vouchers. I went to the check-in area and talked to the person in-charge who went through a series of explanations that made no sense. When they found our vouchers it was for the wrong day. (the morning we checked in and not the morning we checked out, we didn't arrive at the hotel until after 2:00 p.m. on the check-in day). It was my partner's birthday and it was a lot of money for a very mediocre experience. The windows were dirty in our room so that the view of the water was murky and our other room in the suite was facing the parking lot. I had hoped to be pampered because that is what I had experienced the first time.