Great Value Inn Houston/Galleria

Fair
Traveller Type: solo traveller
  : NO complaints for the price...
  : The building has three [3] floors and the elevator has yet to be repaired since my first visit.

Good
Traveller Type: young couple
  : location & friendly and helpful staffs
  : Cleanliness

Pleasant
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children

Very Poor
Traveller Type: solo traveller
  : nothing
  : everything… worst hotel u ever stay in my life.

Poor
Traveller Type: young couple
  : The location
  : Everything, the elevator didn’t work, the carpet was very nasty. They have doors between the rooms and we can’t locked, it’s supposed to be “non smoking hotel” but the other guests put bags in the fire alarms and the hotel don’t even know. It was just one night but I wouldn’t stay again there.

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: family with young children

Very Poor
Traveller Type: review category business travellers
  : literally nothing
  : Everything. When I first arrived the pool was dirty and out of order but didn’t mention it on the website when I booked. the lobby was over 100 degrees due to the ac being broken, that also wasn’t mentioned on the site when booking. I get up to the counter to check in and the guy said it was okay to go check the room before I payed, I go upstairs to check the room and wasn’t even in there for 5 mins before the guy at the desk storms in and asks what’s taking me so long to check the room, mind you the elevator was broken and we had to walk up 3 flights of stairs to ever get to the room. so we were rushed back down stairs to continue paying. after paying we went to sit our bags in the room and then left. when we came back I lifted my bag up to get clothes to take a shower and I see a roach run from under my bag. I immediately grabbed my stuff and went back down stairs to tell them what was going on, I get to the desk and no one was there, waited 15 mins before someone finally showed up to help me. I told the lady at the desk who was working the night gift what just happened and what happened earlier that day before checking in. she offered to switch us rooms and I declined and asked for a refund, she said she had to wait until the manager got there the next morning for her to help me. I said okay wht can we do now? it was already 10 pm and we had been driving all day and were read to sleep, to I took the other room for the night hoping in the morning we could figure it out. the next morning I go to the front desk with my belongings bright and early and the same guy was there, I asked for the manager and he said she wouldn’t be available today because it was Sunday, I said well why was I told that the manager would be here this morning if she wasn’t? the guy proceeded to get an attitude with me and said she may come in around 11 am that day. I said okay and left for the day.

Very Good
Traveller Type: solo traveller