Birch Hill Suites Kansas City - Independence

Very Poor
Traveller Type: Family with Young Children
  : The hotel was disgusting and had bed bugs
  : Everything. Ill never stay there again. I

Wonderful
Traveller Type: review category business travellers

Wonderful
Traveller Type: Business Traveler

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : Management made me leave because they had other reservations

Very Poor
Traveller Type: Group Traveler
  : The room was very dirty. Nothing was previously cleaned, towels stained, trash in bathroom drain, fingerprints and oils on all surfaces, hair on bathroom counter, dirt and debris, cigarette smoke smell
  : The staff was friendly and courteous, checked in was fine.

Pleasant
Traveller Type: Family with Young Children
  : The staff members were very nice, the price was good, the refrigerator was a great size, microwave worked,and the room was a decent size
  : No hot water a lot , the TV didnt work, the health dept came 2 days in a row, the elevator didnt work, the room smelled like a dog , the stove burners didnt work,

Pleasant
Traveller Type: family with young children
  : The staff members were very nice, the price was good, the refrigerator was a great size, microwave worked,and the room was a decent size
  : No hot water a lot , the TV didn’t work, the health dept came 2 days in a row, the elevator didn’t work, the room smelled like a dog , the stove burners didn’t work,

Very Poor
Traveller Type: Solo Traveler
  : I think I have sent this a couple times now but my first nite I had no hot water and all they could say was, I will turn the broilers. On had to heat water the next day. I just take off work to move my stuff to another room. That I had to find because the manager was too lazy to get-up-and-go do it. They give me key cards that didn't even open that second room up. Once I finally gotta open up, The manager says.Quote oh no. Now there's a leak in the bathroom. She just knows after I move everything over to the new room The next day which was check out water again.I never did get to take a shower.Those 2 days I spent that is beyond wrong.You cannot read out rooms that are not maintenance up to par with health regulations.It's against the Law I said to her.Why do I have to go without hot water?Heat light, that's basically the whole room.And she replied. We will just have to wait it out. Don't know what to tell us. Very rude staff, disrespectful maintenance man and manager was in my room. The manager states, are you gonna be OK with her in here? Like I'm some dangerous criminal. Very embarrassed until less than a piece of c*** On top of everything else. I woke up the next morning with no heat freezing to death. No hot water and I checked out for them to tell me because you. Change rooms we're taking your deposit. I will never, ever book another hotel with you guys again. If you can't get my deposit back I was not at fault here. Their rooms was not at the STANDARD they should never have been rented in the 1st place . I want this handled immediately with all the respect I pay up front. I should get my deposit back. This is ridiculous. You have a question. Call me ASAP on my cell phone anytime night or day. 4 1 7 6 6 1 1 0 2 2. My email address is ChristineCna22@gmail.com.
  : EVERYTHING ..READ ABOVESTAFF..RUDE.NOHELP

Very Poor
Traveller Type: solo traveller
  : I think I have sent this a couple times now but my first nite I had no hot water and all they could say was, I will turn the broilers. On had to heat water the next day. I just take off work to move my stuff to another room. That I had to find because the manager was too lazy to get-up-and-go do it. They give me key cards that didn't even open that second room up. Once I finally gotta open up, The manager says.Quote oh no. Now there's a leak in the bathroom. She just knows after I move everything over to the new room The next day which was check out water again.I never did get to take a shower.Those 2 days I spent that is beyond wrong.You cannot read out rooms that are not maintenance up to par with health regulations.It's against the Law I said to her.Why do I have to go without hot water?Heat light, that's basically the whole room.And she replied. We will just have to wait it out. Don't know what to tell us. Very rude staff, disrespectful maintenance man and manager was in my room. The manager states, are you gonna be OK with her in here? Like I'm some dangerous criminal. Very embarrassed until less than a piece of c*** On top of everything else. I woke up the next morning with no heat freezing to death. No hot water and I checked out for them to tell me because you. Change rooms we're taking your deposit. I will never, ever book another hotel with you guys again. If you can't get my deposit back I was not at fault here. Their rooms was not at the STANDARD they should never have been rented in the 1st place . I want this handled immediately with all the respect I pay up front. I should get my deposit back. This is ridiculous. You have a question. Call me ASAP on my cell phone anytime night or day. 4 1 7 6 6 1 1 0 2 2. My email address is ChristineCna22@gmail.com.
  : EVERYTHING ..READ ABOVESTAFF..RUDE.NOHELP

Poor
Traveller Type: Family with Young Children
  : The size of the room
  : There has been no hot water the whole time we have been here. The refrigerator either freezes our food or melts it. The elevator broke but that doesn't bother me .