Kent State University Hotel And Conference Center

Very Good
Traveller Type: young couple
  : location was great, room was nice, overall the property and employees were very nice.
  : We were a bit soured upon arrival. We booked a pet friendly hotel. We are traveling with our dogs. We also liked that there was a restaurant in the building. We looked at both of those things when choosing this hotel. The payment was non-refundable. Everything looked great. Upon arrival we were charged $75!!! for a pet fee. We did not find that info anywhere or we may have chosen another option and kept driving. We could not get a refund so we had to pay this fee. Please know, we understand there may be fees. We have been driving across country and staying at multiple hotels. The max we were charged was $25 and it was refunded. We were also charged a $200 hold fee for pets at another hotel but it was taken off our account after we left (and that was clearly stated in the booking of the room). $75 felt like robbery considering we were there for about 13 hrs total. The restaurant has very limited hours. On the website it said they were open until 10pm. It was closed and wouldn't be open til 2 days after we left. ALL fine, but please put clearly state this on the website. Overall it was a good place. The communication would have made it wonderful. A $75 pet fee feels so out of line with the dozen or more establishments we have stayed at not charging anything or refundable fees. Also would have been nice to have the hours/days plainly stated for the restaurant.

Wonderful
Traveller Type: family with young children