Margaritaville Vacation Club - Nashville

Poor
Traveller Type:
  : Location
  : We booked the vacation club room, but when we arrived they over booked so moved us to the hotel. Now that's not what was so bad....they did it without telling us assuming we wouldn't notice.

Poor
Traveller Type:
  : locattion was good
  : customer service was terrible, Paid in full online. arrived to be told theres an extra cost. guy who checked us didnt know why or could explain what it was for. he seemed very confused and unsure about the whole check in process. charged our card, was refunded to be charged again. with the extra charges for bank fees for international rates and conversion rates we ended up being out more even with inital the refund. assistant manager wasn't pleasant to deal with, and was just rude when it was unnecessary. Manager was more helpful in trying to sort out why we were charge more. apparently it was due to the local taxes. not sure if that is true or not. when we pay in full upon booking there shouldnt be an extra charge. it ended up being an extra $400 in CAD which would of made us choose a different hotel. paid in full means Paid in full. will not be using booking.com or book at this chain of hotels again. No room service! for the outrageous price we paid we didn't receive any customer service or extra service. room service should be included!